LEGAL REFERENCE

Your Privacy Matters to Us

We built dorjitu around your account security and data protection. This policy shows exactly how we handle your information, from the moment you open an account through every...

Data ProtectionSecure PaymentsTransparent PracticesYour Control
See the Lobby Read FAQ
dorjitu Your Privacy Matters to Us

What We Collect and Why

When you join dorjitu, we collect your name, email, phone number and identity details to verify your account and comply with local regulations in supported regions. We also track your gaming activity, deposit and withdrawal history, and device information to prevent fraud and improve your experience. Payment data — including DANA, OVO, GoPay and QRIS transaction records — is encrypted and stored

separately from your profile. We never sell your personal information to third parties. Your data stays with us and our trusted payment processors only.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy Questions? Reach Out

Email Support Send privacy concerns to our data protection team at [email protected]. We respond within 48 hours and can help with data access requests or account adjustments.
Live Chat Open the chat widget in your account dashboard to ask about how your data is used. Our team can walk you through your privacy settings and explain any policy detail.
Account Settings Manage your privacy preferences directly in your account. You can update contact details, adjust communication settings and review your activity log anytime.
WHY THIS PLATFORM

How We Earn Your Trust

Encryption Standard

All data in transit and at rest uses industry-standard TLS 1.3 encryption. Your payment details and personal information are protected by the same security banks use.

Regular Audits

We conduct quarterly security audits and penetration testing to identify and fix vulnerabilities before they become problems. Third-party auditors verify our compliance.

Transparent Logging

Every access to your account is logged and timestamped. You can review login history and device activity in your security dashboard to spot anything unusual.

Data Minimization

We collect only what we need to run your account and process payments. We don't ask for unnecessary personal details and delete data when it's no longer required.

Compliance Framework

dorjitu follows data protection standards for supported regions in Indonesia. Our policy aligns with local regulations and international best practices for gaming platforms.

Incident Response

If a security issue occurs, we notify affected users within 24 hours and provide clear steps to protect your account. We maintain a public incident log for transparency.

Consistency Across Our Platform

Same Policy EverywhereWhether you're on desktop, mobile or our app, the same privacy rules apply. Your data handling doesn't change based on how you access dorjitu.
Unified AccountYour single dorjitu account syncs across all devices. We don't create separate profiles or duplicate your information — one account, one privacy standard.
Consistent Payment SecurityDANA, OVO, GoPay and QRIS transactions all use the same encryption and fraud detection. No payment method gets weaker protection than another.
Shared Support StandardsPrivacy requests, data access and account adjustments follow the same process whether you contact us by email, chat or in-app. No hidden tiers or delays.
Regular Policy UpdatesWhen we change this policy, we notify you 30 days in advance and explain what's different. You can always access the previous version in your account history.
No Surprise ChangesWe don't retroactively apply new privacy rules to old data. Changes apply only to information collected after the update date.
Audit Trail AccessYou can download a complete record of your account activity, logins and data changes anytime. We make it easy to verify what we know about you.
QUICK SIGNAL

What Defines Our Privacy Approach

Account Verification We verify your identity once during signup to prevent fraud...
Session Security Your gaming session is encrypted end-to-end. We log you out...
Payment Isolation Your DANA, OVO, GoPay and QRIS details are tokenized —...
Activity Transparency Every deposit, withdrawal, bet and win is recorded in your...
Withdrawal Verification Before we send money back to your wallet, we verify...
Data Retention Limits We keep your active account data indefinitely, but delete inactive...

Privacy Policy Questions

We retain your data while your account is active. If you close your account, we delete personal information within 90 days unless local law requires us to keep records longer. Transaction history for tax and compliance purposes may be retained for up to seven years.

Yes. Go to Account Settings > Privacy & Data, then select 'Download My Data'. We'll prepare a complete export of your profile, activity log, transaction history and communication records within 48 hours.

We share data only with payment processors (DANA, OVO, GoPay, QRIS networks), fraud prevention services and legal authorities when required by law. We never sell your information to marketers or data brokers.

We notify affected users within 24 hours with details about what was accessed and steps to secure your account. We also file a report with local authorities in supported regions and publish a summary on our security page.

Payment information is encrypted with TLS 1.3 and stored in a separate, isolated database. We use tokenization so we never see your full card or wallet credentials — only a unique token for each transaction.

Yes. Every marketing email includes an unsubscribe link. You can also manage preferences in Account Settings > Communications. We'll stop sending promotional messages within 24 hours of your request.

Email [email protected] or use the Privacy Request form in your account dashboard. Our data protection team responds within 48 hours. For urgent issues, use live chat to reach our support team immediately.